Senior Manager Sales Operations, North America at Solenis · Wilmington

Senior Manager Sales Operations, North America Location: Wilmington, Delaware, United States of America Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visitwww.solenis.com or follow us on social media. Sr. Manager, Sales Operations, North America Pool Solutions  |  Commercial Sales Organization REPORTING LINE Reports to: Senior Director, Global Sales Operations Scope: North America commercial sales operations (~$620M in revenue) Direct reports: Sales Enablement Manager, Events & Communications Manager, Field Account Manager (+ 5 Key Account Representatives) Target compensation: $140,000 to $160,000 base POSITION SUMMARY This is not a traditional sales operations role. We are looking for a sales leader who has carried a number, led teams, and understands what it takes to build a world-class selling organization, and who channels that experience into operational strategy and execution. The Sr. Manager, Sales Operations, NA is the operational backbone of a ~$620M commercial business. This person owns the day-to-day execution of a 14-pillar sales operating model that has already transformed pipeline visibility, CRM discipline, and seller accountability across North America. They will sustain and mature that foundation while the Senior Director shifts focus to scaling the model globally. The ideal candidate brings a blend of field sales credibility and operational rigor. They have held the bag, both as an individual contributor who has personally closed business and as a leader who has built, coached, and developed high-performing sales teams. They understand pipeline not as a report, but as a living reflection of seller behavior. They see data not as numbers on a dashboard, but as a story waiting to be told to the field in a way that drives action. This person has vision. They think ahead. They bring forward big ideas and are not afraid to challenge the status quo when they see a better way. They have the confidence to propose, the judgment to prioritize, and the experience to execute. They understand that a world-class sales organization is built on culture, accountability, and relentless improvement, not just process. KEY RESPONSIBILITIES Operational Leadership Own execution of the 14-pillar sales operating model across the NA commercial organization Manage the NA pipeline review cadence, pipeline calls/updates, and deal inspection process Drive Salesforce adoption, data quality, and hygiene for all NA sellers and sales leaders Build and maintain NA dashboards, scorecards, and performance reporting Identify process friction and deliver continuous improvements that reclaim selling time Data Storytelling & Technology Turn large, complex datasets into clear, compelling narratives that the field can act on Leverage AI and emerging technology to build tools, automate workflows, and surface insights that would otherwise stay buried in the data Deliver data-driven stories to sales leadership and front-line managers that connect the numbers to specific actions, not just reports for the sake of reporting Administer revenue intelligence tools and ensure they deliver measurable seller value Sales Leadership & Coaching Partner with front-line managers to embed coaching, pipeline discipline, and accountability into their operating rhythm Bring credibility earned from personal sales experience to every conversation with sellers and leaders; this person has been in the field and it shows Support onboarding, enablement, and ongoing seller productivity initiatives Use their experience to identify where sellers are struggling and why, and translate that into operational solutions, not just metrics Vision & Culture Bring forward big ideas that push the NA sales organization toward world-class standards Think ahead: anticipate what the team will need next quarter, next year, and start building for it now Understand that culture is the foundation of performance; contribute to a team environment built on accountability, trust, and relentless improvement Challenge the status quo constructively; propose better ways of doing things when the current approach is not good enough Team Leadership Directly manage the Sales Enablement Manager, Events & Communications Manager, and Field Account Manager (with 5 Key Account Representatives) Develop, coach, and hold the team accountable to high standards Build a team culture that reflects the Hunter DNA: Collaboration, Competitiveness, Courage, Composure, and Curiosity REQUIRED QUALIFICATIONS Extensive sales background with experience as both an individual contributor (carrying a quota, closing business) and a sales leader (managing and developing teams) 5+ years of experience in sales operations, revenue operations, or a hybrid sales/ops leadership role in a B2B commercial environment Proven ability to lead teams and build a culture of accountability, performance, and continuous improvement Strong Salesforce proficiency with the ability to connect data to strategy, not just pull reports Demonstrated ability to take large datasets and create a compelling story that drives field action Working knowledge of AI applications including the ability to build programs, automate workflows, and create tools that improve seller productivity Experience managing pipeline cadence, deal inspection, and coaching processes Strong presence and communication skills; comfortable presenting to senior leadership and field teams alike A track record of thinking ahead, bringing forward ideas, and driving meaningful change in a sales organization PREFERRED QUALIFICATIONS Experience in industrial distribution, specialty chemicals, water treatment, or adjacent industries Exposure to revenue intelligence tools and sales enablement platforms Experience supporting field sales organizations across multiple US regions Background in change management and driving adoption of new tools and processes at scale WHAT SUCCESS LOOKS LIKE NA pipeline cadence runs without interruption; Actions compliance sustained at 80%+ SFDC adoption maintained at 91%+ with improving data quality Win rate sustained above B2B manufacturing benchmarks Sales leadership and front-line managers describe this person as an indispensable partner, not a back-office function The Senior Director’s time on NA day-to-day execution drops below 20% within 90 days of onboarding The team this person leads is engaged, developed, and performing at a higher level than when they started Big ideas are being brought forward, not just tasks being completed Pool Solutions, a Solenis Company  |  Confidential We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $123,690.00 and $181,412.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.