SolarWinds→
GTM Engineer at SolarWinds in Charlotte, NC
Skills
Job Description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Overview
SolarWinds is undergoing a significant transformation toward our cloud future. This pivotal moment requires a new team of expert technology strategists to deliver against our strategic vision. This role focuses on scaling AI-powered agents and automation tools to support the demand generation campaigns for our Observability, Service Management, and Database subscription portfolio.
Team & Reporting: This position is a key part of the GTM Technology team within Marketing Strategy & Operations. The GTM Tech team supports both Marketing and Sales by providing tools, enablement, and insights to manage the overall lead flow across inbound and outbound activities.
Core Responsibilities
- The GTM Engineer will be responsible for the full lifecycle of AI and automation solutions, from design to governance.
- AI Engineering & Automation
- Design, develop, and deploy AI agents and machine learning orchestration patterns (e.g., prompts, chains, context packs) for GTM functions.
- Build and maintain complex Zapier Canvas automations and high-impact GTM integrations.
- Develop retrieval integrations (e.g., Glean/Genie, transcripts, product telemetry) to ensure agents are grounded with accurate, real-time business context.
- Implement and manage Human-in-the-Loop (HITL) approval workflows for critical processes.
- Build reusable automation modules, templates, and workflow standards for enterprise-wide adoption.
Operations, Governance, and Reliability
- Establish scalable governance frameworks and processes for AI agent deployment, behavior management, and compliance with ethical and security guidelines.
- Monitor system health, error rates, and uptime, ensuring integration reliability across the GTM stack (Salesforce, Marketo, Outreach, Qualified, 6sense, Slack, Google).
- Define, track, and continuously optimize key performance indicators (KPIs) for agent task accuracy, resolution speed, and measurable business impact (ROI).
GTM Strategy & Enablement
- Translate sophisticated marketing and sales programs into technical specifications, with a strong emphasis on programmatic execution and evergreen email nurture design.
- Serve as the internal AI evangelist, developing documentation, knowledge bases, and training playbooks to empower cross-functional teams in adopting agentic solutions.
- Work closely with stakeholders in Demand Generation, IT, Security, and Sales to align AI deployments with broader business priorities.
Required Technical Qualifications
- Experience: 3–5 years in B2B marketing, Revenue Operations, or Sales Strategy, with a deep understanding of lead funnels, ABM principles, and demand generation metrics.
- AI/LLM Proficiency: Proven experience with AI prompt engineering, understanding of agent alignment, and failure mode management in AI systems.
- Data & Systems Literacy: Comfort with structured and unstructured datasets, strong preference for SQL proficiency, and the ability to independently analyze agent performance data.
- Platform Expertise: Proficiency in a range of GTM and automation tools, including:
- CRM (Salesforce/SFDC)
- Marketing Automation Platforms
- Automation Platforms (Zapier, Make, Retool, Relevance AI)
- Familiarity with agent platforms like Glean Agents, Google Agentspace, or similar ecosystems.
Preferred but Not Required
- Foundational knowledge in Python or JavaScript, or "vibe-coding" aptitude, for managing tool interactions and API-first platforms.
- Experience with LLMs, agent architectures, or agent orchestration frameworks (like LangChain or CrewAI).
- Familiarity with REST APIs and integrating third-party systems.
- Background in no-code/low-code platforms.
- Experience implementing MCP frameworks between GTM tools.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice