Junior IT Support Specialist at Solarpro… · Sofia

Solarpro is part of Renalfa Solarpro Group GmbH, a Vienna-based clean energy and e-mobility investment group with a focus on renewable energy generation assets.

As a multi-technology integrator, Solarpro specializes in developing and delivering hybrid projects that combine photovoltaic (PV), wind, battery energy storage systems (BESS), and hydrogen solutions. With 17 years of experience and a team of more than 1,500 professionals, the company has designed, built, and integrated over 16 GW of solar capacity and more than 4 GWh of battery storage systems.

A recognized technology innovator, Solarpro leads in the design and digitalization of renewable energy projects, turning them into flexible and manageable assets that align with the dynamic energy market. The company’s expertise has been acknowledged internationally, winning the award for “Best EU Project under 100MW” for the first large-scale energy storage system in the region (55 MWh).

Driven by sustainability, Solarpro also invests in circular economy practices, advancing the recycling of PV modules and batteries to support the clean energy transition.

We are looking for a proactive and motivated Junior IT Support Specialist to join our team.

Main responsibilities:

• Providing L1/L2 IT assistance to company employees for software or hardware issues and queries;
• Troubleshooting IT related incidents and problems;
• Maintain company IT assets – including setup and handover of hardware for new joiners, collecting equipment from leavers, replacement of broken hardware, etc;
• Manage information (files/folders/etc.) access as per company policies;
• Training end-users on hardware functionality and software programs;
• Monitoring hardware, software and system performance metrics;
• Updating computer software as well as upgrading hardware and systems;
• Ensure all devices are compliant with security policies, manage antivirus software, and assist with regular backups and patching activities;
• Documenting processes and activities;
• Keeping track of technological advancements and trends in IT support.

Your profile:

• Good working knowledge of Microsoft 365 / Office 365 applications and services;
• Good understanding of networking concepts (TCP/IP, LAN/WAN) and practical troubleshooting skills related to network and device connectivity;
• Hands-on experience with Windows operating systems, including installation, configuration and troubleshooting;
• Good knowledge of computer hardware and ability to diagnose and resolve common hardware issues;
• Strong organizational and communication skills with a positive and proactive attitude;
• Ability to work effectively in a team and strong analytical and problem-solving skills;
• High attention to detail and a structured approach to troubleshooting;
• Self-initiative, responsibility and ability to independently handle assigned tasks;
• Ability to prioritize tasks, work under pressure and adapt to different technical challenges;
• Good command of English.

Nice to have:

• 1–2 years of experience in IT support, helpdesk or a similar technical role;
• Experience with Google Workspace;
• Familiarity with Microsoft Azure / Entra ID, including user, group and access management;
• Experience with Microsoft Intune, including device enrolment, management and configuration;
• Experience using command-line tools for network diagnostics and troubleshooting;
• University degree or equivalent technical education in Information Technology or a related field.

We offer:

• A role in an international company implementing modern technologies and innovative solutions;
• Work in a fast-growing sector with a key role in green energy;
• A motivated team;
• Additional health insurance;
• Food vouchers;
• Extra day off for your birthday;
• Team building, conferences, sports, and other events;
• Company-paid training and courses;
• Reimbursement of transport costs;
• Reimbursement of child education costs;
• Reimbursement of well-being expenses;
• Employee referral bonus.

Equal Opportunity

Solarpro gives equal employment opportunities to all candidates and staff. No one will be discriminated against based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity, or other protected traits. Applies to all stages of hiring and employment.

Data Handling & Privacy

Applicant data will be handled confidentially by Solarpro solely for recruitment purposes. Data won’t be shared with others unless required by law. Supplying data is voluntary. You may request access or correction by filing a written request.

More information about the Personal Data Protection Policy (GDPR) and how the company manages your personal data is available on the following page: https://solarpro.bg/privacy-bg.