Front Desk Receptionist at Solace in Sioux Falls, SD

Position: Front Desk Receptionist

Type: Part Time, Non-Exempt, Hourly, 20 hours per week

Reports To: Operations and Technology Manager

Work Location: 2210 S Brown Place, Sioux Falls, SD  57105

Position Summary: The front desk receptionist supports the mission and values of the organization by being a welcoming, helpful, and professional first contact for visitors, guests, and volunteers. 

Responsibilities:

• Greet visitors, guests, and volunteers in a welcoming and professional manner
• Answer phone calls and direct the caller appropriately and accurately to voice mail or the staff member directly
• Ensure clients complete all required paperwork to ensure the intake process of accurate and efficient
• Notify staff of appointments after the client has checked in
• Maintain security by following all security procedures when granting access to the facility
• Schedule appointments according to office guidelines
• Receive and sort mail daily to distribute to the appropriate staff member
• Data entry, including information for federal, state and local grants
• Maintain overall safety, sanitation, and organization of the front desk and reception area
• Alert supervisor to anticipated or actual problems and/or concerns in a timely manner so that preventative measure and/or solutions may be initiated
• Update client insurance information as needed
• Process client copayment, coinsurance and deductible payments as necessary
• Take therapy center phone intake calls and discern where to schedule
• Enter clients into electronic health records

Qualifications/Competencies:

• High School Diploma or Equivalent
• General understanding of medical insurance as it applies to outpatient visits
• Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Two years of experience working in a mental health environment is preferred
• Ability and willingness to work cooperatively with others
• Maintain a high degree of discretion when dealing with confidential information
• Passion for the agency’s mission
• Commitment to Solace’s Core Values
• Knowledge of, or a willingness to learn about and practice trauma-informed response and practices
• Individual initiative with a strong team-player mentality
• Excellent communication skills on the telephone, in person and via email
• Handle pressure with professionalism

Work Environment and Physical Demands:

• This position operates in an extremely busy professional office environment
• This role routinely uses standard office equipment such as computers, phones, and copiers
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
  • Regularly required to speak and hear clearly
  • Frequently required to walk or stand
  • Frequently required to use hands to feel or reach for items
  • Required to have close visually acuity to perform activities like preparing and analyzing data, viewing a computer screen, and extensive reading
  • Occasionally lift office products and supplies weighing up to 20 pounds

Equal Employment Opportunity
Solace is an EOE employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, or veteran status in employment or the provision of services and is an equal opportunity employer.

Disclaimer
This description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the staff member.  Other duties, responsibilities, and activities may be changed or assigned at any time with or without notice.