network engineer at SoftNice in Richardson, TX

Company Description

Staff Augmentation, also known as subcontracting, is primarily outsourcing of Manpower on a skill requirement basis or project completion basis for a limited period of time. Staffing may be desired when there is a dynamic requirement of people, or there is a requirement of skilled staff, or the requirement is for a limited period.

The staff augmentation services offered by SoftNice can address your special and seasonal demands and help minimize the cost involved in hiring permanent employees.Enhance your existing resources and capabilities.Meet aggressive business deadlines.Maintain your company’s competitive edge.

Temporary staffing is an area which helps employers to make an efficient large scale strategic savings on staffing requirements, keep a flexible effective workforce to hand and maintain staff through difficult times. Our Team at SoftNice, will place temporary staff according to contracts available. This means employers will not have to outlay costs such as holiday pay, sickness benefits or other fringe benefits of permanent employment - except where official government regulations stipulate temporary staff receive the same benefits.

These savings on temporary staffing - including Statutory Benefit schemes and insurances and perks, can be large when a percentage of the labour force is temporary. Buying in the right skills for the right projects seems like a good idea so far.

Job Description

· Monitor incoming Service Request Fulfillment queue, including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate

· Collaborate with other internal/external Bank teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment

· Create, peer review, and implement proxy/malware designs based on service requests

· Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary

· Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network issues when necessary

· Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production

· Maintain accurate records of requests and communications by utilizing the Bank’s systems of record

· Communicate the status and progress to the customer on a daily basis via the Bank’s systems of record and respond to requests from customers in a timely manner

· Identify the solution, design the plan, and prepare required documents

· Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions.

· Create, modify, and represent appropriate change records as required prior to implementing or hand-off

· Provide resolution and implementation support, as needed, to other Suppliers and Bank teams

· Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank’s systems of record for designs and that monitoring systems are updated on a timely basis

· Work with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers

· Provide proper hand off of ticket/design and relevant details when necessary

Additional Information

All your information will be kept confidential according to EEO guidelines.