Business Operations Analyst at Softheon in Remote

Summary: Softheon is a company dedicated to revolutionizing healthcare by simplifying the process of choosing health insurance. They are seeking a highly motivated and detail-oriented Business Operations Analyst I to analyze and optimize business operations in support of the company's strategic objectives. Responsibilities: - Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements - Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments - Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management - Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks - Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals - Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector - Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team - Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity - Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews - Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values - Provide guidance and mentorship to team members within your department and across diverse functions - Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement - Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues - Must be available to work rotating weekend shifts, as well as occasional holidays and overtime shifts - Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience Required Qualifications: - Bachelor's degree required, degree in STEM is preferred - 1-3 years of experience in business operations or data analysis - Experience within the STEM field is required - Strong analytical and problem-solving skills - Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau) - Excel experience is required - Excellent communication and interpersonal skills - Ability to manage multiple tasks and prioritize effectively - Attention to detail and a proactive approach to identifying and solving problems - Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues - Must be available to work rotating weekend shifts, as well as occasional holidays and overtime shifts - Candidate must reside in the Eastern or Central time zone and must be available to work ET hours (9-6 pm ET) Preferred Qualifications: - Experience in the healthcare or technology industry is a plus - Six Sigma Yellow Belt certification preferred. Must be willing to complete certification within first 90 days of employment - Basic understanding of healthcare industry standards and regulations is desirable - SQL experience is highly preferred - Eager to learn and grow within the company - Team player with a collaborative attitude - Strong organizational skills and ability to work independently Required Skills: Data analysis, Excel, SQL, Tableau, Six Sigma Yellow Belt certification, Healthcare industry knowledge, Business operations, STEM domain experience, Proactive problem solving, manage multiple tasks, prioritize Benefits: Work from your home company with a one-time home office stipend, Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents, Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave, 15 days to discretionary PTO based on YOS, 9 additional paid holidays, Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities