Waiter at Sofitel in Jeddah, Mecca, Saudi Arabia

Company Description

Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.

Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.

Job Description

We're seeking a professional and customer-focused Waiter to join our hospitality team in Jeddah, Saudi Arabia. In this role, you'll be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. You'll work in a dynamic, fast-paced environment where your attention to detail, warm demeanor, and collaborative spirit make a real difference. Your primary focus will be ensuring every guest feels welcomed, valued, and well-cared-for from the moment they arrive until they leave.

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
• Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
• Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise
• Maintain impeccable personal grooming and presentation standards, representing our establishment with professionalism and pride
• Adapt quickly to changing priorities and busy periods, multitasking effectively while maintaining service quality and composure
• Support team members during peak service times, demonstrating flexibility and a genuine commitment to collective success

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
• Excellent communication skills in English; Arabic language proficiency is highly desirable for our Jeddah location
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
• Physical stamina and capability to stand for extended periods, move quickly, and carry items safely throughout your shift
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs
• Proficiency with point-of-sale systems and basic computer literacy; willingness to learn new technologies quickly
• Strong attention to detail with a commitment to accuracy in order-taking, billing, and service execution
• Ability to remain calm, professional, and solution-focused when handling challenging situations or demanding guests
• Demonstrated reliability, punctuality, and a strong work ethic with a positive, can-do attitude
• Food safety certification or willingness to obtain certification (preferred)
• Understanding of dining etiquette, service protocols, and cultural sensitivity, particularly relevant to our Jeddah market

Additional Information

Votre équipe et votre environnement de travail :

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Notre Engagement Diversité & Inclusion :

Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.