Tamayyaz– Reservation Agent – Saudis Only at Sofitel · Makkah

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Job Description

• Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
• Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
• Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
• Manage and resolve any reservation-related issues or complaints effectively and efficiently.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.