Spa & Wellness Director at Sofitel · Baie Ste…

Company Description

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Job Description

Job Description

The Spa & Wellness Director is responsible for curating and delivering an exceptional wellness journey at Raffles Seychelles, seamlessly integrating the spa, fitness, kids club and overall well-being offerings for guests. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles brand ambassador, the Spa & Wellness Director brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.

Qualifications

1. Strategic Leadership

• Develop and implement a holistic wellness strategy that aligns with Raffles ultra-luxury positioning and wellness philosophy.
• Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.
• Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.
• Actively participate in hotel executive meetings

2. Operational Excellence

• Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.
• Ensure daily operational excellence through regular walkthroughs, LQA audits, safety and hygiene protocols, and preventive maintenance coordination.
• Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3. Guest Experience & Personalization

• Design and implement unique wellness experiences that reflect the local culture and the Raffles Emotional Wellbeing pillars.
• Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.
• Lead VIP coordination, guest recovery, and guest preference mapping.

4. Team Leadership & Culture

• Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.
• Conduct regular performance reviews, development plans, and team engagement sessions.
• Align team behaviors with Raffles values, ensuring cultural and emotional intelligence in all interactions.
• Lead departmental briefings, wellness education, and cross-training programs.

5. Financial & Revenue Management

• Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.
• Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.
• Implement strategic promotions, upselling training, and dynamic pricing.
• Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail).

6. Sales, Marketing & Branding

• Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.
• Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.
• Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.
• Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

• Ensure the use of sustainable products, eliminate single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
• Ensure full compliance with standards, hygiene protocols, and health regulations.
• Coordinate emergency and safety training specific to spa and fitness environments.

Additional Information

• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination.
• Experience in remote island location recommended
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.