Spa Supervisor at Sofitel in San Diego, CA

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

What is in it for you:

· Employee benefit card offering discounted rates in Accor worldwide for you and your family

· Learning programs through our Academies designed to sharpen your skills

· Ability to make a difference through our Corporate Social Responsibility activities

· Career development opportunities with national and international promotion opportunities. The sky is your limit.

· Rate of Pay: $22.14/hour USD

Job Description

The Spa Supervisor, guided by the Spa & Recreation Manager and Spa Director, will establish and maintain the standards of the Spa, Salon, and Fairmont Fitness facilities. This includes ensuring cleanliness, maintenance, and operational efficiency in all areas. The supervisor will oversee daily operations and work closely with engineering on facility concerns to ensure smooth functioning of the spa, salon, and fitness center.

What you will be doing:

· Oversee daily operations of the spa, salon, and fitness center facilities with a strong focus on maintenance, cleanliness, sanitation, and safety.

· Collaborate with engineering to address daily facility concerns, ensuring timely resolution of maintenance issues.

· Maintain inventory levels and manage guest supply orders to ensure adequate stock for the spa, salon, and fitness facilities. Submit orders for Guest Supplies when necessary.

· Schedule spa attendants and gym attendants to ensure proper coverage, adhering to labor standards and efficiency. In cases where labor standards impact staffing levels, complete daily cleaning and maintenance duties as needed to maintain facility standards.

· Implement and uphold standard operating procedures for both spa and fitness facilities to encourage best practices and operational efficiencies.

· Supervise spa attendant staff and operational areas to ensure maximum yield and labor efficiency.

· Assist the Spa Director with maintaining high standards for spa attendants and locker room operations.

· Monitor and manage spa linen inventory, communicating with key departments to ensure availability and efficient use.

· Maintain warranties and service agreements on all operating equipment and coordinate with engineering for repairs and upkeep.

· Maintain updated Safety Data Sheets (SDS) and product information for all products used within the spa, ensuring compliance with safety regulations and proper staff training.

· Perform guest supply inventory bi-weekly, processing purchase orders as needed to maintain supply levels.

· Ensure all areas of the spa and fitness facilities are cleaned and maintained throughout the day, following the “clean as you go” approach.

· Handle emergency situations with urgency and discretion, ensuring guest and staff safety.

· Perform opening and closing MOD (Manager on Duty) shifts.

· Assign job tasks to spa personnel, ensuring they align with their position and ability.

· Ensure that all areas of the spa, salon, and fitness facilities are set according to the standard operating manual.

· Enter daily work orders for items that need attention from the resort engineering team

· Perform weekly spa walkthroughs with resort engineering team to ensure all work order requests are being complete.

· Other duties as assigned by Spa & Recreation Manager and Spa Director.

Qualifications

Previous experience in a Spa or Hospitality environment preferred.

· Strong interpersonal, organizational, and problem-solving abilities.

· Highly responsible and reliable.

· Able to work a flexible schedule, including evenings, weekends, and holidays.

· Ability to focus on guest needs, remaining calm and courteous at all times.

· Adherence to Fairmont Grand Del Mar Grooming Guidelines.

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.