Senior Butler - Raffles The Red Sea at Sofitel · Umluj

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Core Responsibilities

• Intuitive Guest Care: Orchestrate seamless "resident" journeys from pre-arrival to a "fond farewell". This includes personally greeting VIPs and long-stay guests, conducting in-suite check-ins, and providing comprehensive suite orientations.
• Bespoke Experience Curation: Design "wow moments" and sensory journeys, such as organizing private heritage walks, securing impossible-to-get restaurant reservations, or coordinating high-profile celebrations like anniversaries.
• Master Valet Services: Deliver expert-level packing and unpacking, garment pressing, laundry valet, and professional shoe-shining to the highest luxury standards.
• Dining & Social Facilitation: Manage in-suite dining experiences, including the service of afternoon tea, evening canapés, and private meals with meticulous attention to table presentation.
• Team Leadership: Supervise daily butler operations, allocate resources, and mentor junior staff to ensure all interactions align with the "Raffles Brand Personality"—charming, graceful, thoughtful, and welcoming.
• Guest Intelligence: Maintain and update exhaustive guest profiles, noting specific "quirks" and preferences to ensure a seamless "elite relay" between shifts.

Qualifications

Required Skills & Qualifications

• Experience: Typically a minimum of 2–5 years in luxury hospitality (5-star/Forbes-rated environments), with a proven track record in butler or high-end guest relations.
• Education: A Diploma or Degree from a recognized school for Tourism and Hotel Management is often required.
• Cultural Savvy: Deep understanding of international luxury traveler expectations and, depending on the location, local etiquette
• Communication: Exceptional English proficiency is mandatory; ability to speak additional languages is a significant advantage for global clientele.
• Technical Proficiency: Knowledge of property management systems like Opera PMS and other task delegation platforms.

The "Raffles Standard" Personality

• A successful Senior Butler must embody these specific brand values:
• Emotional Luxury: The ability to build genuine, warm, and professional connections that transcend basic service.
• The "Butler Did It" Spirit: A witty, stylish, and resourceful approach to problem-solving and service.
• Discretion & Privacy: Respecting guest space and maintaining absolute confidentiality at all times.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in Pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.