Rooms Controller - Fairmont Agra at Sofitel in Agra, Uttar Pradesh, IN

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Oversee daily room inventory, occupancy levels, and room status management to ensure optimal operational efficiency
• Manage and optimise room revenue through strategic pricing, forecasting, and yield management initiatives
• Supervise and coordinate the housekeeping and maintenance teams, including staff scheduling, induction, and performance management
• Monitor and maintain the highest standards of room cleanliness, maintenance, and guest-ready conditions across all guest rooms
• Liaise with the Front Office and Guest Services teams to ensure seamless communication and exceptional guest experiences
• Analyse occupancy data, revenue reports, and key performance indicators to identify trends and recommend improvements
• Address and resolve guest complaints and maintenance issues promptly and professionally
• Manage room maintenance requests and coordinate with engineering and housekeeping departments
• Maintain accurate records of room status, maintenance schedules, and inventory within the property management system
• Conduct regular quality assurance inspections and audits to ensure compliance with Fairmont standards
• Prepare detailed reports on room operations, occupancy rates, and revenue performance for management review
• Collaborate with the Sales and Marketing teams to support promotional activities and special events
• Ensure compliance with health, safety, and security protocols throughout the rooms division

Qualifications

• Minimum 3-5 years of experience in a Rooms Controller or similar rooms division management role within a luxury hotel environment
• Proven experience in room inventory management, occupancy forecasting, and yield management
• Demonstrated supervisory and team leadership experience with housekeeping and maintenance personnel
• Strong proficiency with property management systems (PMS) and hotel management software
• Excellent knowledge of revenue management principles and pricing strategies
• Solid understanding of health, safety, and security protocols within hospitality operations
• Exceptional communication and interpersonal skills with the ability to liaise effectively across departments

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities