Room Attendant at Sofitel in London, England, GB

Company Description

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

Under the general guidance of the housekeeping management team, Room Attendant assists in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

YOUR KEY RESPONSIBILITIES:

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards during day and turn down service
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• To replenish minibar stock and report consumption accurately
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Complete all assigned schedules, checklists, and inspection records accurately and within required timeframes.
• Participate in projects, special assignments, and training sessions
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of waste and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Immediately turn in all lost and found items and follow the hotel's lost property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Maintain strict guest privacy and confidentiality at all times when entering occupied and vacant guestrooms.
• Follow all hotel health, safety, fire, security and sanitation procedures and immediately report hazards, accidents, unsafe practices or near misses.
• Support stock count and inventory control activities relating to linen, guest supplies, minibar products and equipment.
• Ensure housekeeping equipment is maintained in a clean and serviceable condition and report defects immediately.
• Ensure guest property is handled with care and in accordance with hotel standards.
• Report any damage to bedding, curtains, blinds, or furnishings to the Supervisor
• Notify the Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
• Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
• Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
• As part of housekeeping team, colleagues may be required to perform additional duties reasonably assigned by management to support operational requirements and deliver exceptional guest service.

Qualifications

• High school diploma or equivalent required.
• One to two years of experience in a guest-facing role, preferably in an upscale or lifestyle brand hotel.
• Warm, friendly, and approachable demeanor with a positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
• Capable of working independently while contributing to a team-oriented atmosphere.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Must be observant, responsive, and able to handle multiple tasks and high-pressure situations with professionalism.
• Able to twist, push/pull, reach, bend, climb, and carry objects as needed to complete daily duties.
• Excellent communication skills; must be able to read, write, speak, and understand English.
• Must be flexible to work both indoors and outdoors in varying weather conditions, depending on business needs.

What's in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.