Restaurant Supervisor at Sofitel in Dubai, Dubai, United Arab Emirates

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As a Restaurant Supervisor at Banyan Tree Dubai, you play a key leadership role in delivering exceptional guest experiences and ensuring smooth day-to-day restaurant operations. You will supervise the service team, uphold luxury service standards, and act as a role model in delivering personalised, attentive, and intuitive hospitality aligned with the Banyan Tree brand.

Key Responsibilities

Guest Experience & Service Excellence

• Supervise and coordinate restaurant service to ensure seamless guest experiences.
• Welcome and interact with guests, ensuring personalised and attentive service throughout their visit.
• Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when required.
• Ensure service standards consistently reflect luxury brand expectations.

Team Leadership & Supervision

• Lead the service team during shifts, ensuring clear communication and smooth coordination.
• Allocate sections and duties to waiters and ensure efficient table coverage.
• Provide on-the-job coaching, guidance, and support to team members.
• Support training and onboarding of new colleagues.
• Motivate the team to maintain high performance and service consistency.

Operational Excellence

• Oversee restaurant setup, mise-en-place, and closing procedures.
• Ensure compliance with sequence of service and brand SOPs.
• Monitor cleanliness, grooming standards, and overall restaurant presentation.
• Support reservation flow, seating plans, and table management during service.
• Assist in inventory control and daily operational checks where required.

Food & Beverage Knowledge

• Maintain strong knowledge of menu items, ingredients, allergens, and preparation methods.
• Ensure the team is well-informed and able to confidently explain offerings.
• Support upselling initiatives and revenue optimisation strategies.

Health, Safety & Compliance

• Ensure full compliance with HACCP, hygiene, and safety standards.
• Monitor adherence to grooming and presentation standards across the team.
• Report and escalate any operational or safety concerns promptly.

Administrative Support

• Assist with shift reports, guest feedback logs, and daily handovers.
• Support scheduling inputs and operational briefings as required.

Qualifications

Qualifications & Experience

• Minimum 2–3 years’ experience in a supervisory role within luxury hotels or high-end restaurants.
• Strong background in Food & Beverage service standards.
• Experience in guest-facing leadership roles in a fast-paced environment.
• Knowledge of POS systems and restaurant operations.
• Excellent communication skills in English; additional languages are an advantage.

Competencies

• Strong leadership and team management skills
• Guest-centric and service-driven mindset
• Excellent communication and interpersonal ability
• Ability to perform under pressure
• High attention to detail and operational discipline
• Problem-solving and decision-making capability
• Strong organisational and time management skills
• Commercial awareness and upselling mindset

Additional Information

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.