Receptionist at Sofitel in Dubai, Dubai, United Arab Emirates

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcome guests and manage smooth check-in and check-out procedures following Rixos Standards.
• Handle reservations, room assignments, and guest profile updates.
• Process payments, cashiering, foreign currency exchange, and guest account settlements.
• Provide exceptional customer service by responding promptly to guest requests and resolving concerns.
• Issue and control room key cards while maintaining guest security.
• Coordinate with other departments to ensure guest satisfaction.
• Assist with guest messages, mail, packages, and business center services when required.
• Maintain knowledge of hotel rates, packages, promotions, and reservation procedures.
• Follow hotel policies for cash handling, safe deposit boxes, and safety standards.
• Monitor daily arrivals, departures, occupancy, VIP guests, and special requests.
• Maintain accurate shift handovers, logbooks, and operational records.
• Ensure the front office area remains clean, organized, and welcoming at all times.

Qualifications

• High school diploma or equivalent; Diploma/Degree in Hospitality or Tourism is an advantage.
• Fluent in English; additional language skills Russian, Arabic is compulsory.
• Previous experience in Front Office, Reception, or Customer Service, preferably in a hotel.
• Excellent communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel PMS/Opera Cloud is an advantage.
• Ability to handle cash and payment transactions accurately.
• Willingness to work flexible shifts, including weekends, holidays, and night shifts.