Pool & Beach Supervisor at Sofitel · Dubai

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As Pool & Beach Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the pool and beach areas, ensuring a seamless, safe, and highly personalised luxury guest experience. You will lead the service team, maintain brand standards, and ensure all guests receive intuitive, attentive, and effortless service in a resort-style outdoor environment.

You will act as a key link between guests, service teams, and management, ensuring operational excellence and exceptional hospitality delivery at all times.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure exceptional guest experience across all pool and beach areas.
• Proactively engage with guests to ensure comfort, satisfaction, and personalised service.
• Handle guest feedback, requests, and complaints promptly and professionally.
• Ensure service delivery reflects Banyan Tree luxury standards at all times.

Team Leadership & Supervision

• Supervise and coordinate Pool & Beach Waiters and attendants during shifts.
• Allocate sections, duties, and guest zones to ensure efficient coverage.
• Lead daily briefings and communicate operational priorities clearly.
• Coach, train, and support team members to ensure consistent service excellence.
• Monitor grooming, discipline, and adherence to brand standards.

Pool & Beach Operations

• Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations.
• Ensure cleanliness, presentation, and organisation of all guest-facing areas.
• Monitor guest flow and service efficiency throughout the day.
• Ensure proper towel service, amenities, and guest comfort standards are maintained.
• Coordinate closely with kitchen and bar teams for smooth order execution.

Food & Beverage Service Oversight

• Ensure accurate and timely order taking and delivery.
• Maintain strong product knowledge across food, beverage, and daily specials.
• Support upselling initiatives and revenue optimisation strategies.
• Monitor service quality and consistency across all guest interactions.

Health, Safety & Compliance

• Ensure full compliance with pool safety regulations and operational guidelines.
• Monitor guest safety, particularly in outdoor and heat-exposed environments.
• Ensure hygiene, cleanliness, and HACCP standards are strictly followed.
• Report and escalate incidents or operational risks immediately.

Administrative & Operational Support

• Assist with daily reports, guest feedback logs, and shift handovers.
• Support rostering inputs and operational planning as required.
• Monitor stock levels for towels, amenities, and operational supplies.

Qualifications

Qualifications & Experience

• Minimum 2–3 years’ experience in a supervisory role within luxury hotels, beach clubs, or resorts.
• Strong background in outdoor Food & Beverage or leisure operations.
• Proven experience leading service teams in a high-volume environment.
• Strong understanding of luxury service standards and guest experience delivery.
• Good knowledge of POS systems and operational procedures.
• Excellent English communication skills; additional languages are an advantage.

Competencies

• Strong leadership and team management ability
• Guest-centric, service-driven mindset
• High energy and resilience in outdoor environments
• Excellent communication and interpersonal skills
• Attention to detail and operational discipline
• Ability to multitask and make decisions under pressure
• Problem-solving and calm under pressure
• Commercial awareness and service optimisation mindset

Additional Information

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.