Night Auditor at Sofitel in Darwin, Northern Territory, AU

Company Description

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don't just work in hospitality. You become a Heartist.

Job Description

As Night Auditor, you will play a key role in ensuring the smooth overnight operation of the hotel, delivering exceptional guest service while accurately managing end-of-day financial processes. You will assist the team with auditing and balancing all hotel outlets, manage guest accounts and billing via Opera Cloud, and reconcile daily transactions across departments. You'll also handle guest inquiries, switchboard operations and wake-up calls, all while maintaining the highest standards of security, confidentiality and presentation at the front desk.

Job duties include:

• Assist the team with end-of-day auditing and balancing for all hotel outlets.
• Ensure the highest standard of guest service during check-in, check-out, and throughout their stay.
• Accurately manage guest accounts, reservations, and billing using Opera Cloud.
• Maintain communication with all departments, handling guest inquiries and requests promptly and professionally
• Reconcile daily transactions including credit cards and F&B outlet reports.
• Prepare reports and express check-out envelopes for the next day’s operations.
• Adhere strictly to security protocols, ensuring guest confidentiality and hotel safety.
• Maintain a tidy, well-stocked front desk and complete nightly checklists and reports.

Qualifications

• Previous hospitality experience with strong customer service skills.
• Proficiency in hotel management software (preferably Opera Cloud) and Microsoft Office.
• Strong numerical skills with ability to handle financial transactions accurately.
• Excellent communication skills and attention to detail.
• Flexibility to work night shifts and weekends.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5,500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.