Minibar Attendant at Sofitel in Phu Quoc, An Giang Province, Vietnam

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Position Summary

Rixos Phu Quoc Viet Nam is seeking a detail-oriented and service-focused Mini Bar Attendant to support Room Service operations by ensuring minibar amenities are accurately replenished, well-presented, and compliant with brand standards. Reporting to the Room Service Supervisor / Manager, this role contributes to guest satisfaction through efficiency, discretion, and adherence to Rixos luxury service standards.

Key Responsibilities

Mini Bar Operations

• Replenish, check, and clear minibar items in guest rooms according to established procedures.
• Ensure no expired items are placed in guest rooms and all products meet quality standards.
• Prepare mise-en-place to support 24-hour service requirements.
• Conduct proper shift handovers and maintain accurate occupancy-related documentation.

Guest Service & Communication

• Maintain a professional, friendly, and discreet relationship with in-house guests.
• Respond to guest inquiries related to minibar and Room Service offerings.
• Handle guest concerns according to guidelines or escalate to the Room Service Manager when required.
• Answer Room Service telephones when assigned.

Standards, Hygiene & Compliance

• Ensure full compliance with HACCP standards, food safety regulations, and hotel policies.
• Adhere to Rixos ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Report cleanliness, hygiene, or maintenance issues immediately to supervisors.
• Follow all health, safety, and security procedures, including entering guest rooms.

Teamwork & Professional Conduct

• Work closely with Room Service, Guest Relations, Front Office, and other service departments.
• Attend departmental briefings, trainings, and contribute to open team communication.
• Maintain high standards of personal appearance, grooming, and professionalism at all times.
• Support other hotel departments when operational needs require.

Qualifications

• Diploma or certification in Hospitality or related field preferred.
• Fresh graduates or candidates with up to 1 year of experience in a 4–5 star hotel or resort are welcome.
• Basic knowledge of Room Service operations and minibar procedures is an advantage.

Core Competencies & Values

• Strong sense of responsibility, integrity, and confidentiality.
• Guest-oriented mindset with attention to detail.
• Ability to work independently and as part of a team.
• Flexible, reliable, and willing to support operational needs.
• Commitment to Rixos brand values, policies, and service excellence.

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism
• Someone who thrives in a fast-paced hospitality environment
• A team player who values collaboration and guest satisfaction
• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.