Housekeeping Supervisor at Sofitel in Dubai, Dubai, ae

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As a Housekeeping Supervisor at Banyan Tree Dubai, you will oversee the daily operations of housekeeping teams to ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and luxury service.

You will lead and support room attendants, conduct inspections, and ensure consistent delivery of an exceptional guest experience aligned with the Banyan Tree brand.

Key Responsibilities

Room & Public Area Inspections

• Inspect guest rooms, suites, and public areas to ensure they meet luxury brand standards.
• Ensure cleanliness, presentation, and amenities are consistently maintained.
• Report and follow up on maintenance issues and defects.
• Ensure rooms are released on time for guest arrivals.

Team Supervision & Leadership

• Supervise and coordinate room attendants and housekeeping attendants during shifts.
• Allocate rooms and tasks efficiently based on operational needs.
• Provide on-the-job training, coaching, and support to team members.
• Monitor performance, grooming, and adherence to SOPs.
• Conduct daily briefings and communicate priorities clearly.

Operational Excellence

• Ensure daily cleaning schedules and room assignments are completed efficiently.
• Monitor productivity and quality standards across assigned sections.
• Support deep cleaning schedules and special projects.
• Ensure proper handling and usage of cleaning equipment and chemicals.

Guest Experience

• Respond promptly to guest requests related to housekeeping services.
• Ensure special requests (e.g. VIP amenities, preferences, turn-down service) are delivered accurately.
• Handle guest feedback professionally and escalate when necessary.
• Maintain a discreet and guest-centric approach at all times.

Health, Safety & Compliance

• Ensure compliance with hygiene, safety, and sanitation standards.
• Follow proper handling of chemicals and cleaning agents.
• Ensure adherence to Lost & Found procedures.
• Maintain safe working practices across all housekeeping operations.

Inventory & Reporting

• Monitor stock levels of linens, cleaning supplies, and guest amenities.
• Assist with inventory checks and replenishment requests.
• Complete inspection reports, shift handovers, and daily logs accurately.

Qualifications

Qualifications & Experience

• Minimum 2–3 years’ experience in housekeeping, including supervisory experience in a luxury hotel or resort.
• Strong understanding of housekeeping operations and room standards.
• Knowledge of cleaning techniques, chemicals, and equipment.
• Experience with hotel PMS systems is an advantage.
• Good communication skills in English; additional languages are beneficial.

Competencies

• Strong leadership and team management skills
• High attention to detail and quality standards
• Guest-centric mindset
• Strong organisational and time management ability
• Ability to work under pressure and manage multiple priorities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capability
• Professionalism and discretion

Additional Information

Why Join Us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.