Housekeeping Supervisor at Sofitel in Wailea-Makena, HI

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Description

The Housekeeping Supervisor — Suites is a frontline leadership role responsible for upholding the highest standards of cleanliness, presentation, and guest readiness across the resort's suite and villa inventory. This position plays a critical role in mentoring and quality-checking the work of newer Suite Attendants, ensuring every space meets or exceeds luxury brand standards prior to guest arrival or continued occupancy.

A key afternoon responsibility of this role is the Verified Ready (VR) program — a systematic process of inspecting and releasing suites to the Front Desk team, enabling upsell opportunities that drive incremental revenue for the resort. The Supervisor must combine an eye for detail with a service-driven mindset, operating with both urgency and precision.

Hourly Rate: $28.99

What you will be doing:

• Directly supervise Suite Attendants, with focused mentorship for associates in their first five years of employment.
• Conduct real-time coaching on cleaning techniques, product usage, and sequence of service during live inspections.
• Model professionalism, work ethic, and brand standards at all times; serve as the go-to resource for attendant questions and concerns.
• Communicate daily priorities, section assignments, and special requests during pre-shift lineups.
• Document performance observations and escalate concerns to the Director of Housekeeper as appropriate.
• Inspect 100% of arrival rooms cleaned by newer Suite Attendants (those with fewer than 5 years of service or as designated by leadership).
• Inspect stayover rooms serviced by newer attendants throughout the shift to ensure consistent quality and adherence to Do Not Disturb / privacy protocols.
• Complete all shift reports, inspection logs, room status updates, and VR release documentation accurately and on time.
• Respond promptly and professionally to in-house guest requests routed through the housekeeping department.

Qualifications

Your experience and skills include:

• Warm and caring personality
• Previous Housekeeping experience in luxury hotel environment with 2 years of experience minimal.
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Must have manual dexterity to be able to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed
• Frequent walking and standing throughout shift
• Frequent lifting and carrying up to 50 lbs.
• Frequent pushing and pulling up to 100 lbs.
• Occasional bending and kneeling
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor? So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani