Guest Attendant - Full Time at Sofitel · Vancouver

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

In Housekeeping, you are at the heart of hotel operations. As a Guest Attendant, you will take ownership of assigned guest rooms and suites, ensuring they are clean, comfortable, beautifully presented and ready to welcome our guests.

What You Can Expect

• An inclusive, empowering and positive culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to excellence and genuine guest care
• Competitive pay starting at $25.94 per hour, with the potential to increase to $32.43 per hour following successful completion of the probationary period, in accordance with the Collective Bargaining Agreement
• One duty meal during your scheduled meal break, processed as an applicable taxable benefit
• A comprehensive benefits package, including health, paramedical, dental, vision, life and disability insurance, subject to eligibility
• A company-matched pension plan and optional Group RRSP enrolment, subject to eligibility
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating venues
• Reimbursement toward a TransLink monthly pass
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Discounted room and dining rates at participating Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Learning and development opportunities through our Academies to support your career growth
• Opportunities to participate in community and sustainability initiatives

What You Will Be Doing

• Consistently provide thoughtful, professional and personalized guest service
• Clean, service and prepare assigned guest rooms, suites and bathrooms in accordance with Fairmont standards and departmental procedures
• Ensure rooms are presented to the highest standards of cleanliness, comfort and quality before guest arrival
• Replace linens, towels, amenities and guest supplies, ensuring each room is fully stocked and guest-ready
• Meet departmental productivity expectations while maintaining exceptional quality and attention to detail
• Anticipate and respond promptly to guest needs, requests and special preferences
• Protect guest privacy and the security of guest belongings at all times
• Promptly report maintenance concerns, safety hazards, damaged equipment and unusual occurrences
• Identify, document and submit lost-and-found items in accordance with Hotel procedures
• Maintain housekeeping carts, pantries, equipment, linen and storage areas in a clean, safe and organized condition
• Safely use and care for cleaning chemicals, materials, equipment and required personal protective equipment
• Follow Hotel policies, health and safety requirements, sustainability practices and Fairmont brand standards
• Work collaboratively with Housekeeping and other Hotel departments to support efficient operations and guest satisfaction
• Perform other reasonable duties consistent with the position, as assigned
• Complete all required onboarding, safety and Housekeeping training within the established timelines
• Participate in ongoing coaching, skills development and brand-standard updates
• Maintain reliable attendance, punctuality and readiness for assigned shifts
• Meet established standards for room quality, productivity, safety and guest satisfaction
• Accept feedback and apply coaching to support continuous improvement

Qualifications

What We Are Looking for

• A warm, caring and service-focused personality
• A secondary school diploma or equivalent
• Previous customer service experience in hospitality, tourism, retail or another service-oriented environment
• Previous Housekeeping or luxury hotel experience is an asset, but not required
• Excellent attention to detail and a strong commitment to cleanliness and quality
• Strong organizational and time-management skills, with the ability to meet productivity expectations
• Effective communication and interpersonal skills
• Basic computer proficiency
• The ability to communicate effectively in English
• A reliable, adaptable and professional approach
• The ability to work independently and collaboratively as part of a team
• Good judgment, initiative and respect for guest confidentiality

Physical Aspects of This Role

• Continuous standing and walking throughout the shift
• Frequent bending, kneeling, crouching, reaching, stretching and climbing stairs
• Frequent lifting and carrying of linens, supplies and equipment weighing up to approximately 23 kg / 50 lbs.
• Frequent pushing and pulling of housekeeping carts and equipment
• Repetitive use of the hands, wrists and arms while vacuuming, scrubbing, cleaning and making beds
• The ability to safely work with cleaning chemicals, materials and equipment
• The ability to maintain quality, productivity and safe working practices in a physically demanding, fast-paced environment

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS