Front Office Manager (M/F/X) at Sofitel in Hounslow, England, GB

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Ibis Budget London Heathrow Central, you'll become part of a dynamic team operating a 307-bedroom hotel with a 24/7 bar and restaurant, welcoming guests from all over the world.

As part of our team, you can enjoy:

• Free night stays in UK Accor hotels and 50% discount in Accor restaurants (T&Cs apply)
• Discounted hotel rates worldwide across 5,000+ Accor hotels
• Continuous learning through the Accor Academy
• Wellbeing support for your professional and personal life
• Career development opportunities across more than 100 countries
• A diverse, inclusive and supportive working environment

Understanding things from our guests' perspective is important to us, so we'll even arrange a complimentary overnight stay when you join the team.

Job Description

We're looking for an experienced and passionate Front Office Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival to departure.

Reporting to the Operations Manager and General Manager, you'll lead and develop the Front Office team, ensuring outstanding guest service, operational excellence and strong commercial performance.

Your responsibilities will include:

• Leading, coaching and developing the Front Office team.
• Delivering exceptional guest service and handling guest feedback and escalations.
• Driving upselling opportunities and supporting revenue management initiatives.
• Managing departmental rotas, payroll, budgets and productivity.
• Ensuring compliance with Accor Brand Standards, policies and audit requirements.
• Working closely with Housekeeping, Maintenance, Reservations, Finance and Food & Beverage to ensure seamless operations.
• Supporting Duty Management shifts and acting as Manager on Duty when required.
• Monitoring KPIs, occupancy, guest satisfaction and departmental performance to drive continuous improvement.

Qualifications

We're looking for someone who has:

• Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager within a hotel environment.
• Strong leadership and people development skills.
• Excellent guest service and problem-solving abilities.
• Experience using Opera Cloud or Opera PMS (preferred).
• Good commercial awareness with an understanding of revenue management principles.
• Excellent organisational and communication skills.
• A flexible approach to working early, late and weekend shifts.
• Fluent English with the right to work in the UK.

Additional Information

If you're passionate about hospitality, enjoy leading from the front and want to be part of one of the world's leading hotel groups, we'd love to hear from you.

By joining Ibis Budget London Heathrow Central, you'll become part of the Accor family, where you can be all you are, work with purpose, grow your career and explore opportunities across more than 5,000 hotels worldwide.

Learn more about life at Accor by visiting careers.accor.com or following @heart.of.hospitality on Instagram.

Our Commitment to Diversity & Inclusion

At Accor, we believe our greatest strength is our people. We are committed to attracting, recruiting and promoting diverse talent, creating an environment where everyone feels welcome, respected and empowered to succeed.