Front Desk Agent at Sofitel in Santa Monica, CA

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $27.95 - $34.94 per hour

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts while ensuring all services standards are followed
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Builds strong rapport with support departments
• Create reservations for guests who are at the desk or who call in after hours
• Consistently offers professional, engaging and friendly service
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
• Other duties as assigned

Qualifications

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset is preferred
• An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint)
• Opera Cloud preferred
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Desire to work as part of a large, diverse team
• We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary.
• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Additional Information

All your information will be kept confidential according to EEO guidelines.