F&B Team Member at Sofitel in London, England, GB

Company Description

Join us at Accor, where life pulses **with passion!**​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart **,**​

Join us and become a Heartist ®.

Job Description

As a Food & Beverage Team Member, you are responsible for delivering excellent customer service across the hotel's food and beverage outlets. Duties include welcoming guests, taking food and drink orders, serving meals and beverages, preparing restaurant and bar areas, maintaining high standards of cleanliness and hygiene, processing payments, replenishing stock, and ensuring guests receive a friendly and efficient service in line with the hotel's standards.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and approachable manner.
• Ability to work effectively as part of a team.
• Good organisational and time management skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexible approach to working shifts, including evenings, weekends, and public holidays.
• Good attention to detail and high standards of cleanliness and presentation.
• Basic numeracy skills for handling payments and transactions.
• Knowledge of food hygiene and health & safety procedures (training provided where required).
• A positive attitude with a willingness to learn and support colleagues.

Additional Information

Benefits:

• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Cycle to Work Scheme.