Assistant Manager Learning & Development -… at Sofitel · Agra

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Assistant Manager – Learning & Development is responsible for supporting the design, planning, and execution of world-class learning initiatives for associates . The role ensures continuous improvement in service excellence, operational skills, leadership capabilities, and employee engagement while maintaining luxury hospitality standards.

Key Responsibilities

Training & Development

• Assist in developing and implementing the annual Learning & Development calendar based on business and operational needs.
• Conduct training needs analysis in coordination with department heads.
• Design and deliver training programs related to luxury service standards, guest experience, communication skills, and departmental procedures.
• Facilitate new associate orientation and hotel induction programs.
• Conduct soft skills, behavioral, and service excellence training sessions.
• Support technical training programs for various hotel departments.
• Coordinate cross-training and career development initiatives for associates.

Qualifications

• Bachelor's degree in Human Resources, Hotel Management, Hospitality Management, Business Administration, or a related field.
• Certification in Training & Development, Hospitality Training, or HR is preferred.
• Minimum 4–5 years of experience in Learning & Development or Training roles, preferably in a luxury hotel environment.

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities