Systems Engineer - Tier II/III ESC Support (5463)… at SMX · Wiesbaden

SMX is seeking a Systems Engineer to provide advanced Tier II and Tier III enterprise support for the European Support Center in Wiesbaden, Germany. The selected candidate will serve as the primary escalation point for complex infrastructure, virtualization, and intelligence systems issues while providing reach-back engineering support to local Tier II support teams and Tier III support across the European theater. This position works closely with U.S.-based engineering, cybersecurity, and network teams to troubleshoot enterprise infrastructure, perform root cause analysis, and implement resilient technical solutions supporting CI-DPED, DCGS, and other mission-critical intelligence capabilities. The ideal candidate is a technically proficient systems engineer with experience supporting DoD enterprise environments and a commitment to ensuring high availability and operational readiness for globally deployed intelligence systems.

This is a full-time onsite position in Wiesbaden, Germany.

Essential Duties & Responsibilities

• Provides Systems Engineering support.
• Functions as the primary on-site Subject Matter Expert for Converged Infrastructure (CI) Distributed Processing, Exploitation, Dissemination (DPED) Infrastructure as a Service (IaaS) environment and Distributed Common Ground System-Army Services (DCGS).
• Primary POC to support United States Army in troubleshooting and mitigating Intelligence Architecture issues.
• Provides in-depth technical support to assess issues and provide solutions for problems.
• Provides expert service support through interface with United States based engineers for problem resolution or new feature creation.
• Performs root cause analysis for user problems, through duplication, using product designs, code, or specifications, as necessary.
• Provides technical support for system maintenance, backup, and resiliency planning.
• Identifies and documents operational issues and implements rectified operational solutions.
• Collaborates in a team environment to leverage and coordinate with DoD and contract network engineers and field operations support technicians in Germany, Hawaii, and CONUS.
• Provides on-site or remote support to troubleshooting efforts outside of Germany but within the global CI DPED, as directed.
• Provides direct support to the INSCOM G7 Forward Liaison forward stationed at Wiesbaden, Germany in support of the 66th Military Intelligence Brigade and its subordinate units, as a technical source and Project Manager for matters concerning the CI DPED and DCGS.

Required Skills, Experience & Education

• A bachelor’s degree plus 3 years of recent specialized experience, OR;
• An associate’s degree plus 7 years of recent specialized experience, OR;
• A major certification plus 7 years of recent specialized experience, OR;
• 11 years of recent specialized experience
• Active TS/SCI with ability to obtain a poly

Desired Skills/Experience

• Experience with DCGS-A
• Experience with Aerial Intelligence Surveillance and Reconnaissance (AISR)
• In-depth knowledge of vSphere/ ESXi
• History of strong analytical troubleshooting experience (Tier 2-3)
• VMware Certification (various)
• In-depth Cybersecurity Experience

Application Deadline: September 7, 2026

#CJPOST

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$85,000—$115,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).