IT StoreFront Specialist (5233) at SMX in Patuxent River, MD

Summary: SMXTech is a company dedicated to enabling missions with technical and domain expertise. They are seeking an IT StoreFront Specialist responsible for providing front-line IT support and administrative assistance for NMCI users, including equipment distribution and inventory tracking. Responsibilities: - Support new computer distribution to end users - Assist with the exchange of problematic computers when applicable - Support computer turn-in and equipment collection for exiting employees - Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice - Track issued equipment and maintain accurate records - Assist with issuing required equipment for new hires, including computers and peripherals - Help verify that new user accounts and systems are functional on day one - Assist with NMCI laptop and desktop refresh efforts for users - Provide basic customer guidance during the technology refresh process - Ensure users understand how to operate newly issued equipment Required Qualifications: - Clearance Required: Must be able to obtain a Secret clearance - US Citizenship required for work on DoD contract - 1 year of customer service experience - Basic knowledge of computer hardware and software concepts - Familiarity with Microsoft tools such as Outlook, Excel, Word, and Teams - Attention to detail and ability to accurately document work performed - Ability to work effectively as part of a team - Strong written and verbal communication skills - Willingness to learn, take direction, and assist with tasks as needed Preferred Qualifications: - Active clearance preferred Required Skills: Customer service, Computer hardware knowledge, Computer software knowledge, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Teams Benefits: Health insurance, Paid leave, Retirement