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Exceptions Supervisor at Smithfield Foods in Suffolk, VA
Skills
Job Description
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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!
THE VALUE YOU’LL BRING:
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
You will play a key role in driving financial accuracy and recovery efforts as an Exceptions Supervisor within our Supply Chain organization. In this high-impact position, you will take ownership of reviewing, validating, and resolving customer deductions related to pricing, shortages, promotional activity, freight discrepancies, and other invoice variances assuring precision and accountability in every detail.
You will collaborate with cross-functional partners across Accounts Receivable, Sales, Customer Service, Logistics, and Supply Chain to investigate claims, maintain accurate documentation, and deliver timely, effective resolutions. Your work will directly influence operational efficiency and help minimize financial leakage across the organization.
In this fast-paced and visible role, you will have the opportunity to strengthen your analytical capabilities, expand your cross-functional expertise, and make a measurable impact on the business. If you thrive in a dynamic environment, enjoy solving complex problems, and take pride in delivering accurate, results-driven work, you will find this role both rewarding and impactful.
WHAT YOU’LL DO:
The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
Operations Leadership: Lead daily operations of the Exceptions team, ensuring balanced workload distribution, timely processing, and accurate dispute resolution.
Deduction Oversight: Oversee and approve complex deductions, including shortages, damages, freight discrepancies, and related claims.
Team Development: Coach, train, and provide continuous performance feedback to team members to drive productivity and accuracy.
Process Standardization: Establish and maintain standardized processes, policies, and documentation to strengthen deduction management practices.
Cross-Functional Collaboration: Partner with AR, Sales, Supply Chain, Logistics, and Customer Service to resolve issues, identify trends, and address root causes.
Financial Optimization: Drive initiatives with leadership to reduce invalid deductions and improve financial recovery outcomes.
Reporting & Analytics: Develop and deliver regular dashboards, KPIs, and performance reporting to leadership.
Compliance & Controls: Ensure adherence to company policies, audit requirements, and internal control standards.
Continuous Improvement: Support initiatives aimed at reducing financial leakage and optimizing dispute resolution workflows.
Perform additional duties and special projects as assigned.
WHAT WE’RE SEEKING:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Bachelor's Degree from an accredited four-year college or university and 2+ years relevant experience; or equivalent combination of education and experience, required.
Experience acting as a lead by providing training, coaching, or mentoring to less experienced staff or through managing a process or project.
Strong proficiency in Microsoft Office, especially Excel.
Strong written and verbal communication skills.
Excellent analytical, critical‑thinking, and problem‑solving abilities.
Ability to manage multiple tasks, plan effectively, and prioritize workload.
Ability to work both independently and collaboratively in a fast‑paced, dynamic environment.
Demonstrated ability to build strong working relationships and maintain a positive, team‑oriented attitude.
OTHER SKILLS THAT MAKE YOU STAND OUT:
Experience in deductions management, accounts receivable, customer claims, transportation, manufacturing, or warehousing, preferred.
SAP or other ERP experience, preferred.
SUPERVISORY RESPONSIBILITIES:
Supervise a team of 4 Exceptions Coordinators.
EEO Information
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.