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Remote Technical Support Assistant at Smedley Group in Remote job
Job Description
Job Title: Technical Remote Support
Location: Remote
About FAT Karting League:
FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success - on and off the track.
As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.
Role Summary
We are looking for a competent assistant to remotely provide solutions, guidance and advice for technical and operational queries raised during Karting events. You will need to support processes such as running battery health reports, completing checklists and monitoring event status using bespoke systems. This is a weekend remote role working at least 2 weekends per month with our UK and US events.
Key Responsibilities:
Diagnosing and resolving kart reliability issues
Diagnosing and resolving hardware issues affecting the operation of technical event equipment
Diagnosing and resolving software issues
Guiding the team through the late customer arrivals process
Providing a response to regulatory queries
Ensuring issue tickets are monitored and updated
Assisting customers (via the Customer Experience Lead) in accessing FKL platform services
To complete dedicated remote support processes such as running battery health reports, completing checklists and monitoring event status
Escalate issues to senior FKL team members, or the relevant 3rd party support, if there are issues that cannot be resolved
To manage the event operations and guide the event teams on the completion of essential processes and procedures
To record and monitor issues and resolutions to aid the continuous development of events