Electrical Product Support Engineer at SMC North… · Noblesvil…

PURPOSE
This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.

ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs.
• Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided research on a variety of topics and provide summarized data results.
• Complete assigned tasks using predefined departmental processes.
• Hands on technical support for both internal and external customers.
• Participate on a team to accomplish given tasks or processes.
• Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
• All other duties as assigned.
• Record daily activities

PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS
• Bachelor’s degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding of the product development process.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Novice understanding of tolerance as it relates to design intent.
• Novice understanding of common industrial processes and/or controls.
• Novice understanding of schematics.
• Novice understanding of communication protocols.
• Novice in conducting research using corporate resources.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• Competent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Competent ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally

Compensation & Benefits
The expected salary range for this position is $59,058–$80,707 annually. Actual compensation will be determined based on experience, skills, qualifications, geographic location, and other job-related factors.
SMC offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; 401(k) retirement savings; paid time off and paid holidays; life and disability insurance; and other employee benefits and programs.

For internal use only: Engineering001