Customer Success Intern at Smartly in New York, NY

Summary: Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. As a Customer Success Intern, you will gain foundational knowledge in digital advertising and customer strategy while collaborating with cross-functional teams to support customer success initiatives. Responsibilities: - Shadow Customer Success Managers and participate in customer-facing meetings including onboarding calls, status meetings, QBRs, and renewal discussions - Learn how Customer Success partners cross-functionally with Product, Sales, Partnerships, Support, and Marketing teams to drive customer outcomes - Build foundational knowledge of Smartly’s platform ecosystem and how customers use our products to achieve business goals - Complete product and digital ecosystem trainings across major advertising platforms including Meta, TikTok, Google, Pinterest, and more - Support Customer Success workflows through meeting preparation, customer note taking, lifecycle tracking, reporting support, and performance analysis - Develop an understanding of customer lifecycle management, retention strategy, and growth opportunities - Contribute to a final project tied to a real business need or customer success initiative - Collaborate with fellow teams across Smartly’s NYC office Required Qualifications: - Are a full-time rising junior or senior enrolled at an accredited 4-year college or university, or are a recent graduate - Are pursuing (or recently completed) a degree in Marketing, Advertising, Communications, Business, Media, or a related field - Are interested in digital advertising, marketing technology, SaaS, or customer-facing roles - Have strong communication, organization, and problem-solving skills - Enjoy working collaboratively and learning in a fast-paced environment - Have curiosity about social platforms such as Meta, TikTok, Pinterest, Snapchat, and Google - Are legally authorized to work in the United States without sponsorship Preferred Qualifications: - Have previous internship, leadership, or project experience in paid media - Are passionate about digital marketing trends and emerging advertising platforms Required Skills: Digital advertising, SaaS, Customer lifecycle management, Customer retention strategy, Paid media, Advertising platforms - Meta, Advertising platforms - TikTok, Advertising platforms - Google, Advertising platforms - Pinterest, Advertising platforms - Snapchat Benefits: 10-week internship program is designed to provide structured learning, hands-on experience, and meaningful exposure, Shadow Customer Success Managers and participate in customer-facing meetings including onboarding calls, status meetings, QBRs, and renewal discussions, Learn how Customer Success partners cross-functionally with Product, Sales, Partnerships, Support, and Marketing teams to drive customer outcomes, Complete product and digital ecosystem trainings across major advertising platforms including Meta, TikTok, Google, Pinterest, and more, Support Customer Success workflows through meeting preparation, customer note taking, lifecycle tracking, reporting support, and performance analysis, Develop an understanding of customer lifecycle management, retention strategy, and growth opportunities, Contribute to a final project tied to a real business need or customer success initiative, Collaborate with fellow teams across Smartly’s NYC office, Exposure to Digital advertising strategy and performance measurement, Exposure to Cross-functional collaboration in a global SaaS organization, Exposure to Commercial fundamentals including customer retention and growth, Exposure to Strategic thinking, customer communication, and problem-solving, Exposure to Smartly’s platform, product ecosystem, and industry-leading advertising technology