Accepting Applications for Future… at SmartBear · Somerville

Summary: SmartBear is a company experiencing unprecedented growth and global expansion, seeking to hire a Renewals Specialist. This role involves building and developing strong relationships with customers, acting as a trusted advisor to drive retention and customer loyalty for SmartBear products. Responsibilities: - Strategically engage with customers to align customer goals with our solutions - Ensure account retention, development and growth of lifetime customer value - Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities - Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio - Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success Required Qualifications: - 1-2 years of experience in a customer facing role - Bachelor's degree or equivalent experience - Sales, account management or customer success experience, especially in software, a plus - Strong customer-focus and service orientate - Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization - Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels - Ability to accomplish results working through others - Hands on, individual contributor and collaborative team player - Excellent written and oral communication skills, including presentation skills - Strong analytical and problem-solving abilities Required Skills: Customer relationship management, Sales experience Important Skills: Account management, Analytical skills Benefits: Performance-based bonuses for eligible roles, A generous benefits package that supports employees’ health and well-being, Promotes work-life balance through flexible time off and hybrid work options, Professional development opportunities