Principal Solutions Architect, Conduct at Smarsh in Remote

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Financial institutions and regulated enterprises must detect misconduct across expanding digital channels, comply with evolving global regulations (FINRA, SEC, FCA, etc.), manage petabyte-scale data growth, and incorporate AI-driven supervision without compromising auditability or control. Smarsh's Conduct platform addresses these challenges through compliant communications surveillance, investigation workflows, and AI-enhanced detection capabilities operating at global enterprise scale. The Principal Solutions Architect, Conduct is a senior technical leadership role accountable for the architectural direction, integrity, and long-term evolution of the Conduct platform — a strategic growth engine for Smarsh. This role differs from Service or Data Architects by focusing on holistic system-level concerns, cross-service consistency, and long-term platform evolution rather than domain-specific optimization. The Principal Solutions Architect owns architecture across services, data, integrations, AI enablement, and platform capabilities, ensuring the system scales globally while meeting the rigor of highly regulated environments operating at multi-tenant, petabyte-scale data volumes. This is a hands-on architecture role. The Principal Solutions Architect actively prototypes, participates in design and code reviews, troubleshoots real-world scalability and performance challenges, and refines systems to meet demanding customer non-functional requirements (performance, resilience, auditability, and cost efficiency). Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Enterprise Architect is a senior technical leadership role accountable for the architectural direction, integrity, and long-term evolution of Smarsh’s Conduct platform — a strategic growth engine for the company. This role owns the system-level architecture across services, data, integrations, and platform capabilities, ensuring the platform can scale globally while meeting the rigor of highly regulated environments. This is not a feature-level architecture role. It requires enterprise-level systems thinking, the ability to make consequential architectural decisions, and the judgment to balance near-term delivery with multi-year platform evolution.