Service Dispatcher, Medium Voltage at SMA America in Rocklin, CA

Summary: SMA America is a leader in solar technology, committed to transforming energy and empowering individuals. They are seeking a Regional Service Dispatcher for Medium Voltage, responsible for managing service parts, scheduling field labor, and ensuring warranty claims are processed efficiently to meet service commitments. Responsibilities: - Will assign Service Repair activities to SMA Field Resources, external Medium Voltage Service Providers via Salesforce Planning Board based on availability and customer/ case priority level - Monitors dispatch queues for new service cases. Then align parts and field resources to meet a customer service repair activity within the defined service level - Monitors existing service cases for key customers and service contracts to ensure the end-to-end delivery time and milestones are met. Takes proactive action with other SMA groups as needed to accomplish service level commitments - Ensure Medium Voltage issues reported by customers have been escalated to MV manufacturers before planning Service Repair Activities - Quality control of dispatched service cases from Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for repairs and manufacturers have been notified of the failure - Responsible for communication and alignment of customer’s availability and SMA repair plan - Verifying all Service repairs receive a properly completed Service Report with details required from MV manufacturers and SMA’s Supplier Quality - Other duties as may be required or assigned Required Qualifications: - Basic Medium Voltage Training - End to End Process Training - SAP System and Salesforce - Jira and Monday.com - Associate's degree in business, logistics, technical field or equivalent combination of education and experience - Experienced with Customer Service Ticketing systems - Proficiency in the English language, both written and verbal, is required - Ability to resolve operational complications and an attitude of thinking outside of the box is required - Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required - Attention to detail and a high level of accuracy are required - Strong verbal and written communication skills are required - Ability to effectively discuss and present logistics principles to an audience Preferred Qualifications: - Experience working with Field Service teams is preferred - Knowledge of customer service principles and practices are preferred - Knowledge of SMA's product line is strongly preferred - Spanish and/or German language skills are a plus Required Skills: Medium Voltage, SAP, Salesforce, Jira, Monday.com, Customer Service Ticketing systems, Microsoft Office Suite, Renewable Energy, Energy Distribution, English language proficiency Benefits: Comprehensive benefits including health, dental and vision coverage (including $0 premium options), 401(k) plan with company match, Opportunities for professional development and training, Inclusive, collaborative, and innovative work environment