PC TECH ANALYST 1 (ON-SITE ONLY) at Slocum-Dickson… · New…

Description

JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (printers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.

DUTIES & RESPONSIBILITIES

· Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.

·  Troubleshooting hardware, software, and network issues.

· Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. 

· Configures and installs computer hardware including but not limited to desktops, printers, scanners, and telephony and conferencing equipment.

· Performs computer and telephony equipment adds, moves, and changes.

· Accurately document instances of hardware failure, repair, installation, and removal. 

· Troubleshoot and fix day-to-day software and hardware problems.

· Assists in maintaining organizations equipment inventory.

· Diagnose small scale problems.

· Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.

· No regular travel required.

· Other duties as assigned.

· May be exposed to hazardous drugs. 

· Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

Requirements

 RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships and has the ability to provide a high level of customer service.

EDUCATION/EXPERIENCE/KNOWLEDGE

· Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.

· Certifications desired: A+, Network+, MCP

· Strong interpersonal and communication skills.

· Must have a valid New York State Driver's License.

PHYSICAL REQUIREMENTS:

· Requires sitting, standing, bending, and reaching.

· Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.