IT Specialist at Slickdeals in Las Vegas, NV

Summary: Slickdeals is a community-driven platform that focuses on providing users with the best shopping deals. The IT Specialist will play a crucial role in delivering high-quality technical support across the organization, managing devices, and ensuring that teams remain productive and connected. Responsibilities: - Act as a primary point of contact for the Slickdeals IT service desk, providing technical support both in-office and remotely via Slack and Zoom - Create, resolve, and close support tickets in a timely and efficient manner - Image, deploy, and support macOS and Windows 11 laptops, including new hire onboarding, device setup and assist in basic new hire IT training and presentations - Administer, support, and audit core workplace technology platforms including Google Workspace, Microsoft Intune, JAMF, Okta, and other SaaS tools - Assist with device lifecycle management and asset tracking for computer equipment - Assist with user lifecycle management, including onboarding and offboarding - Triage and resolve hardware and software issues across laptops, desktops, and mobile devices - Create and maintain IT documentation, knowledge base articles, and operational best practices - Support Audio/Video equipment, including Zoom Rooms and conference room technologies - Travel between Las Vegas, NV and San Mateo, CA as required based on project needs Required Qualifications: - A strong customer-service mindset with a sense of urgency and a positive, professional demeanor - Ability to collaborate effectively across teams while also working independently when needed - Strong troubleshooting and problem-solving skills, with sound judgment on when to escalate issues - Comfort with hands-on technical work, including physical setup and troubleshooting tasks - Ability to lift up to 50 lbs and work in tight or confined spaces (e.g., under desks, AV installations) - Candidates must be eligible to work in the United States Preferred Qualifications: - 1 - 3 years of experience managing and supporting devices using JAMF, Microsoft Intune, or similar MDM platforms - 1 - 3 years of experience administering identity and Access Management experience, including Okta, SSO, and multi-factor authentication (2FA) - Familiarity with Zoom Video and other corporate Audio/Video technologies - 1 - 3 years experience with either Jira Service Desk, Jira Software, and Confluence or a comparable ticketing platform - Experience managing IAM user roles and permissions within a complex AWS environment - Experience with API integrations between AI platforms (e.g., ChatGPT, Gemini) and HRIS or enterprise systems Required Skills: Technical Support, macOS Support, Windows 11 Support Important Skills: Google Workspace, Microsoft Intune, JAMF, Okta Nice-to-Have Skills: Troubleshooting, Customer Service, Audio/Video Support, Device Management, Ticketing Systems Benefits: Competitive base salary, annual bonus, and equity package, Competitive paid time off in addition to holiday time off, A variety of healthcare insurance plans to give you the best care for your needs, 401K matching above the industry standard, Professional Development Reimbursement Program