IT Support Technician Tier 1 - Skyport… at Skyport… · Greenwood…

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

SUMMARY

The primary function of the IT Support Technician is to assist operations with IT functions and related systems, Including the repair and support of all information technology equipment under the direction of the IT Support Manager. The IT Support Technician participates in the deployment, troubleshooting and maintenance of IT infrastructure/solutions.

PRIMARY RESPONSIBILITIES

• Serve as the first point of contact for customers seeking technical assistance via telephone, email, and online request.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process via phone or in-person where necessary
• Escalate unresolved issues to the next level of support personnel, after all troubleshooting has been completed & document in the ticket.
• Follow-up and update customer status and information.
• Provide support to end users for basic computer, application, system, mobile devices, access, and hardware issues.
• Identifies, researches, and resolves routine and a wide range of technical problems of diverse scope and complexity.
• Leverage Helpdesk Ticketing System Software to document, track, monitor, log resolutions and complete tasks and projects.
• Test the fixes to confirm the issues have been fully resolved, and make sure you understand how to roll them back if they don’t work as intended.
• Assist with development of help sheets and frequently asked questions for end users.
• Identify and suggest possible improvements to procedures.
• Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

• Strong analytical, problem-solving and technical troubleshooting skills.
• Knowledge of Microsoft Windows Server 2012, 2016 and 2019 a plus.
• Require technical troubleshooting and hands‐on experience with Mobile & Computer devices.
• Point of sale system support experience highly desired or working knowledge of Point of Sale: Micros/Oracle, Aloha, Counterpoint, Clover – any retail/table service systems experience is a plus.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word, and Excel).
• Ability to learn new products and tools and share this knowledge with end users and technicians.
• Ability to independently conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Knowledge of Restaurants and Concessions Operations a plus
• Experience with and/or knowledge of retail inventory management and processes a plus.

EDUCATION **** AND EXPERIENCE

• 10-year TSA criminal background check
• Associate’s degree or Equivalent Experience & Certificates, bachelor’s degree, a plus
• At least 2-3 years IT helpdesk experience required.

WORKING ENVIRONMENT:

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

Corporate: Normal office environment with standard lighting and average noise levels.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing or walking for extended periods of time. Use of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components. Lifting and transporting moderately heavy objects, such as computers and peripherals, up to 50 pounds.

Physical Requirements and Frequency

• Bend- Occasionally
• Climb/Crawl - Occasionally
• Sit - Constantly
• Kneel - Occasionally
• Squat- Occasionally
• Stand/Walk - Frequently

Mental Requirements and Frequency

• Communicate Orally - Frequently
• Evaluating - Frequently
• Perform Calculations - Occasionally
• Read/Comprehend - Constantly
• Reason/Analyze - Constantly
• Write - Constantly

BENEFITS & PERKS

• Salary Range: $58,000 to $68,000 per year, based on experience
• Health, Dental, and Vision Benefits
• FREE RTD/Light Rail Pass or FREE Parking Pass
• FREE meals
• 401k
• 30% Employee Discount
• Career Training and Advancement Opportunities
• And did we mention…working with great people

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status