Intake Specialist - OP Care Management - FT… at Sky Lakes… · Klamath…

QUALIFICATIONS

Required: Ability to work independently without constant supervision; Ability to effectively communicate with clients, medical personnel, community partners and others they may come into contact with, in a pleasant and constructive manner; Ability to prioritize workload in a timely manner; Ability to take direction from lead, manager or director regarding work activities and procedures; Ability to handle a variable and continuously evolving workload.

Preferred: 1-3 years health/social service experience, experience working in multi-cultural settings, bilingual

Lic/Reg/Cert: Possession of valid Oregon driver’s license; excellent driving record and ability to be insured by the hospital’s auto insurance policy.

TYPICAL PHYSICAL/MENTAL DEMANDS

Able to work as assigned every week, have active automobile insurance, driver’s license and ability to drive safely throughout the geographic area defined by Sky Lakes Medical Center, in all types of weather. Must be able to maneuver through unpredictable and unalterable physical spaces and to be able to climb minimum of two flights of stairs. Must be able to work with periods of indirect supervision in patient’s place of residence.

ESSENTIAL JOB FUNCTIONS

• Makes initial contact with eligible patients.
• Accompanies community health workers on home visits.
• Coordinates community health worker calendars and schedules appointments.
• Reviews hospital census and other data sources to identify eligible patients.
• Promotes referrals from community partner organizations.
• Updates health education materials, in accordance with best practices.
• Assists patients in securing needed medical supplies.
• Supports other team members.
• Responsible for establishing trusting relationships with patients and their families and various community partner organizations.
• Works cooperatively with other clinical personnel assigned to same client.
• Must be able to remain calm under stressful situations. Frequent sitting, standing, and/or driving throughout the shift required. Must be able to perform varied activities.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.