IT Support Specialist

Summary: Skorpios Technologies, Inc. is seeking an IT Support Specialist to provide day-to-day technical support to employees across office and manufacturing environments. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring reliable operation of IT systems. Responsibilities: - Provide first-line technical support for desktops, laptops, mobile devices, and peripherals - Respond to and resolve help desk tickets in a timely and professional manner - Set up and configure new user accounts, hardware, and software - Install, upgrade, and troubleshoot Windows and Mac operating systems - Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) - Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues) - Maintain accurate documentation of issues, resolutions, and system configurations - Support onboarding and offboarding of employees (equipment setup, access provisioning) - Escalate more complex issues to senior IT staff or vendors as needed - Assist with inventory tracking and asset management of IT equipment - Provide on-site support in office and manufacturing environments, including cleanroom areas as needed Required Qualifications: - Associate's or Bachelor's degree in Information Technology or related field preferred - Equivalent combination of education, certifications, and relevant experience will be considered - 1–5 years of IT support, help desk, or desktop support experience - Basic knowledge of Windows and Mac operating systems - Familiarity with Microsoft 365 and user account management - Understanding of basic networking concepts (IP, DNS, Wi-Fi) - Strong troubleshooting and problem-solving skills - Excellent communication and customer service skills - Ability to manage multiple tasks and prioritize effectively - Ability to work independently and as part of a team Preferred Qualifications: - Experience supporting end users in a professional environment preferred Required Skills: Windows operating system, Mac operating system, Microsoft 365, User account management, IP, DNS, Wi-Fi, Networking concepts Benefits: Competitive Salary, Medical, Dental, Vision, 401(k), Company paid Life Insurance, Company paid Disability, Paid Holidays, Paid Vacation, Birthday Leave, Gym Membership Discounts