E-Comm Customer Care Representative at Skechers USA in California

E-Comm Customer Care Representative Location: Rancho Belago, CA WHO WE ARE: Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: To support the activities associated with SKECHERS ecommerce sales, SKECHERS Elite program, support SKECHERS retail stores and provide service to, and issue resolution on a first contact basis, for customers. HOURLY RATE: $17 - $20/hour WHAT YOU WILL DO: Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center. Ensure a quality experience by providing friendly, professional service. Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf. Monitor order and return flow. Process credits and exchanges for returns to SKECHERS.com. Assist customers with their SKECHERS Elite membership accounts. Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store. Research and troubleshoot technical issues as needed. Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward. Excellent oral and written communication skills. Excellent organizational and time management skills Familiarity with a CRM system Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint. REQUIREMENTS: High School Diploma or equivalent preferred Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment. SCHEDULE: Work Hours - 1st / 2nd Shift Must be available to work weekends Pay Range $17 - $20 an hour About Skechers Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.