Retail IT Operations Business Analyst at Skechers · Manhattan…

WHO WE ARE: Headquartered in Southern California, Skechers — the Comfort Technology Company® — has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

We are seeking a Retail IT Operations Business Analyst to sit at the intersection of technology and retail operations — serving as the critical link between retail business partners and the IT organization. This role is equal parts analytical, collaborative, and operational, with core deliveries spanning reporting, analytics, exception intelligence, multi-platform solution design, and forward-looking insight. The ideal candidate brings a solution-first mindset, is fluent across analytical platforms, and is passionate about turning data into decisions that move the retail business forward.

WHAT YOU'LL DO:

Analytics & Reporting:

• Generate and distribute core retail reporting across daily, weekly, monthly, and seasonal cadences — store scorecards, category recaps, channel summaries, and executive dashboards
• Design and maintain exception-based dashboards that surface trends, outliers, and opportunities across store, channel, and category performance
• Deliver insight-driven commentary with every report — translating outputs into clear context on what happened, why, and what to do next
• Define and track retail IT KPIs in partnership with Corporate Data & Analytics

Multi-Platform Solution Design & Delivery:

• Evaluate and recommend the right analytical solution for each business ask, drawing from the full Skechers platform toolkit: BI platforms (Incorta, Power BI, Tableau, MicroStrategy), business application databases (ERP, POS, CRM), AI/ML tools, legacy platforms, and hybrid approaches
• Stay current on evolving platform capabilities and AI advancements; document solution decisions to build a reusable knowledge base

Business Needs Discovery & BI Development Liaison:

• Serve as the primary liaison between retail business stakeholders and the internal BI Engineering & Development team
• Lead discovery sessions across Store Operations, Merchandising, Allocations, Marketing, and E-Commerce to uncover goals, pain points, and unmet data needs
• Translate business asks into analytical briefs, functional specifications, and user stories actionable by BI developers
• Manage the analytics intake pipeline; own UAT on behalf of business stakeholders before deployment

Exception Reporting & Forward-Looking Insight:

• Design exception reporting frameworks that proactively surface outliers and opportunities across sell-through, inventory health, conversion, promotional effectiveness, and digital engagement
• Leverage AI-powered anomaly detection to enhance exception identification speed and precision
• Build scenario tools, trend projections, and what-if models to shift business partners from reactive to proactive

Retail IT Operational Support:

• Support day-to-day Global Retail IT operations — issue triage, intake management, resolution tracking, and SLA compliance monitoring
• Manage vendor relationships and support testing, validation, and rollout of retail technology initiatives including POS enhancements, clienteling tools, and BI platform upgrades
• Maintain operational procedures, runbooks, and knowledge base articles

Stakeholder Engagement & Enablement:

• Partner across Store Operations, Merchandising, Allocations, Marketing, E-Commerce, Finance, Corporate Data & Analytics, and the BI Development team
• Facilitate working sessions, communicate project status, and deliver user training and self-service guides across reporting platforms
• Champion a data-driven culture — advocating for the retail business in every IT conversation

WHAT YOU'LL BRING:

• Strong analytical mindset with the ability to distill complex datasets into clear, actionable insights
• Excellent communication skills — effective with both technical and non-technical stakeholders at all levels
• Proven ability to gather requirements and translate them into clear analytical and technical deliverables
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced global environment
• Comfortable operating across global teams, time zones, and cultures in ambiguous, rapidly evolving environments
• Bachelor's degree in Business, Information Systems, Data Analytics, or related field — or equivalent experience
• 5+ years in a Business Analyst, IT Operations, or Data Analytics role — preferably in consumer retail
• Hands-on experience building dashboards and reports using Tableau, Power BI, MicroStrategy, or equivalent
• Proficiency in SQL; data warehousing experience a plus
• Strong understanding of retail operations — store technology, POS systems, and omnichannel processes
• Experience with cross-functional and globally distributed teams

Pay range for this position is $120,000 – $140,000/year USD.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.