Overnight Customer Service Agent (Miami… at SIXT · Miami

Summary: SIXT is a globally leading mobility service provider, and they are seeking an Overnight Customer Service Agent to enhance customer engagement and vehicle management at Miami International Airport. The role involves greeting customers, managing rental processes, and ensuring vehicle maintenance while providing top-notch rental experiences. Responsibilities: - You welcome all customers upon arrival and gather feedback to improve their future rental experience - You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels - You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process - You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location - You work in various weather conditions and are willing to take on additional tasks to support business needs Required Qualifications: - You have a high school diploma or GED and at least 1 year of customer service experience - You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship - You possess basic computer navigation skills and are familiar with Microsoft Office applications - You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane - You are willing to wear a company uniform Preferred Qualifications: - Speaking other languages is a plus Required Skills: Microsoft Office Benefits: Healthcare coverage (medical, dental, vision), Life insurance, Critical illness, Hospital indemnity, Pet insurance, 401k plan, PTO, Sick leave, Time and a half for working on public holidays, Bonus plan based on performance, Employee Assistance Program, Employee-only rental rates, Exclusive discounts for employees, Uniform with weekly dry cleaning