Operational Support Associate (Raleigh-Durham… at SIXT · Morrisvil…

Summary: SIXT is a globally leading mobility service provider, and they are seeking an Operational Support Associate to enhance their rental operations. In this role, you will provide exceptional customer service, support fleet logistics, and drive sales performance, ensuring a smooth and memorable rental experience for customers. Responsibilities: - You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities - You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards - You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal - You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation - You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning Required Qualifications: - You are persuasive, confident, and driven by performance-based incentives - You bring a strong background in customer service and are passionate about delivering exceptional experiences - You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency - You thrive in a team-oriented environment and adjust smoothly to changing business needs - You're available to work a variety of shifts, including evenings, weekends, and holidays - You are at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with a clean record Required Skills: Inventory Management, Fleet Operations, Scheduling, Basic Computer Proficiency, Sales & Communication, Customer Service Focus Benefits: Enjoy healthcare coverage (medical, dental, vision), Life insurance, Critical illness, Hospital indemnity, Pet insurance, 401k plan to secure your future, Benefit from PTO, Sick leave, Receive time and a half for working on public holidays, Access support whenever needed through our Employee Assistance Program, Benefit from employee-only rental rates, With family rental options and exclusive discounts for employees, Receive a uniform with weekly dry cleaning, Always ensuring a professional appearance