Supervisor Damage Claims - French Speaker… at Sixt GmbH · Lisbon

Company Description

Job Description

You will take on a key leadership role within the Damage team at SIXT, overseeing end-to-end damage case handling while ensuring timely processing, compliance, and high-quality standards across our international operations. This position places you at the intersection of operations, claims, and partner management as you coordinate workflows, drive process improvements, and develop your team in a dynamic, data-driven environment. If you are eager to contribute your expertise, take on real responsibility, and make a tangible impact in a global organization, we look forward to meeting you. Apply now and join Team Orange!

YOUR ROLE AT SIXT

• You oversee the end-to-end handling of damage cases, ensuring timely processing and high-quality standards across all markets
• You track and analyze operational trends, share findings with relevant stakeholders, and implement corrective actions where needed
• You structure and coordinate workflows within our international teams, covering daily and weekly planning as well as regular team meetings
• You act as a key interface between internal departments such as Operations, Claims, and Customer Service and external partners including repair providers and insurance companies
• You ensure compliance with internal policies and external regulations related to damage handling at all times
• You monitor team performance, conduct regular training sessions, and support the continuous development and improvement of your team

YOUR SKILLS MATTER

• Experience You have a background in operations, claims, damage handling, or a related commercial field
• Leadership You have experience coordinating or guiding teams and work in a structured, independent, and reliable manner
• Problem-solving You bring strong analytical skills, sharp attention to detail, and a proactive approach to resolving complex cases
• Stakeholder management You communicate confidently across internal departments and external partners, building trust and maintaining alignment
• Tools & Systems You are confident in using standard MS Office applications and comfortable working with operational data and reporting
• Languages You have fluent French and English skills (mandatory), with additional languages being a plus

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same
• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office
• Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best
• AI at your fingertipsFrom day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge
• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day
• Employee PerksGet exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!