German Speaking Customer Support Agent SIXT Share… at Sixt · Madrid

companyDescription jobDescription Join SIXT and help shape the future of shared mobility with our SIXT Share service. As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application! YOUR ROLE AT SIXT You provide excellent customer service and ensure a positive experience in every interaction You communicate confidently and empathetically with customers in Dutch and English You analyze customer requests, identify needs, and offer effective solutions You adapt quickly to new situations and handle challenges with strong problem-solving skills You proactively anticipate customer needs and maintain a service-oriented mindset You work flexibly across different shifts, including weekends and night shifts YOUR SKILLS MATTER Experience You have already gained initial experience in dealing with customers and providing excellent service comes naturally to you Languages You speak fluently Dutch and English (C1 level or higher) Communication You enjoy interacting with partners and customers and possess strong communication skills and empathy Problem-solving You can respond quickly to new situations and have strong analytical and problem-solving skills IT Skills You are confident in using computers and common software, including Microsoft Office WHAT WE OFFER Work-Life Balance This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life. Employee BenefitsTake advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products. Team Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world. Professional Growth Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment. Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you! qualifications additionalInformation About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!