German and English Speaking Customer Service Agent… at Sixt · Madrid

companyDescription jobDescription Do you speak German fluently and dream of working from the comfort of your home — right here in Spain? Then buckle up, because SIXT is looking for you! SIXT is one of the world's leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. We're not just about cars — we're about delivering outstanding experiences to our customers, every single day. Our Customer Service team is the heartbeat of that promise, and we're growing it with passionate, people-first professionals. Join a dynamic, international team where your German skills are your superpower, and every customer interaction is an opportunity to make someone's day a little better. Whether it's helping plan the perfect road trip or solving a post-rental query, you'll be the friendly voice (and keyboard!) that our customers count on. If you're motivated, customer-obsessed, and ready to represent a premium global brand — all without leaving your living room — then this role is made for you. Apply now and drive your career forward with SIXT! YOUR ROLE Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process. Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint. Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs. Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service. Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution. Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance. YOUR SKILLS Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!). Customer focus: A genuine passion for service excellence and helping customers find the right solution. Professional experience: At least 1 year of experience in a customer-facing or service-oriented role. Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus. Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times. Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace. WHAT WE OFFER 🏠 100% Remote Work Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain. 💻 AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve 🚗 SIXT Employee Benefits Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more. 🌍 International Environment Be part of a diverse, multilingual team spanning multiple countries and cultures. 📈 Professional Growth Access to training, development resources, and the chance to learn from a highly motivated, experienced team. 🎉 Team Spirit Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings. 💼 Stability & Purpose Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility. qualifications additionalInformation About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!