Customer Service Agent (Summer Seasonal… at SIXT · Baltimore

Summary: SIXT is a globally leading mobility service provider, and they are seeking a Customer Service Agent to enhance customer engagement and vehicle management at the Baltimore Airport. The role involves greeting customers, ensuring vehicle readiness, and providing a clear rental process to create exceptional rental experiences. Responsibilities: - You welcome all customers upon arrival and gather feedback to improve their future rental experience - You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels - You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process - You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location - You work in various weather conditions and are willing to take on additional tasks to support business needs Required Qualifications: - You have a high school diploma or GED and at least 1 year of customer service experience - You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship - You possess basic computer navigation skills and are familiar with Microsoft Office applications - You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane - You are willing to wear a company uniform Preferred Qualifications: - Speaking other languages is a plus Required Skills: Microsoft Office Benefits: Enjoy healthcare coverage (medical, dental, vision), Life insurance, Critical illness, Hospital indemnity, Pet insurance, 401k plan to secure your future, Benefit from PTO, Sick leave, Receive time and a half for working on public holidays, Take advantage of a bonus plan based on performance, Access support whenever needed through our Employee Assistance Program, Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees, Receive a uniform with weekly dry cleaning, always ensuring a professional appearance