IT Technician at Situation Group in New York, NY

Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.

What You’ll Do

We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines.

The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams.

Our office is located in midtown Manhattan. This role is required to be in-person 5 days a week (Mon-Fri).

Sample Day-to-Day Responsibilities

• Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
• Software Management: Install, configure, and troubleshoot various software used by different departments throughout the company.
• Network Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
• Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
• AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches.
• Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.