Implementation Consultant at Singapore Post · Auckland

Job Context

The Software Implementation Consultant is responsible for the successful implementation and training of Simpro Group suite of products to new and existing clients through consistent and effective training methods.

What You’ll Do

• Deliver high-quality, tailored product training to a broad range of clients and industries - each session will be unique!
• Taking ownership of challenges and creating workflow solutions to enhance customers' use of our product.
• Delivery of online workshops of standard workflows within Simpro to groups of clients.
• Satisfaction of, engaging with and supporting your clients to ensure they have the necessary resources to onboard the Simpro product successfully.
• Enjoyment of building strong client relationships to provide ongoing support throughout every step of their implementation.
• Monitoring client progress and taking a proactive approach to support their needs as they evolve.
• Develop and maintain product knowledge, including staying up-to-date with recent product releases.
• Collaborate with other departments and internal stakeholders to ensure the successful adoption of implementation for our clients. We value ideas and input from all areas, and your feedback is essential.
• Being open to the possibility of on-site and off-site training sessions and working flexible hours to support and accommodate individual client needs.

What You’ll Bring

• Excellent training delivery skills, with an ability to tailor methods to suit different needs.
• Experience in implementing software systems.
• Understanding of business processes and workflows.
• Leverage a degree of business acumen to provide clear guidance during implementation.
• Experience in data management.
• A professional and consultative approach.
• A high-level of organisational and time-keeping skills, with the ability to manage multiple implementations simultaneously.
• The ability to prioritise, meet deadlines and deliver rapid outcomes.
• Confidence to adapt and learn new programs, and systems.
• Knowledge of accounting packages such as Sage, Xero, QuickBooks.
• Knowledge of or experience in the trades.

What We Can Offer You

• Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards
• Click here to find out more about working at Simpro Group!

Our Core Values

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.

Visit simprogroup.com/au/company/careers to learn more about us and our values.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.