Marketing Sales Associate at Sinclair Inc. in Schenectady, NY

Summary: Sinclair Inc. is a leading force in the automotive digital advertising industry, and they are seeking a Marketing Sales Associate to support their internal and external clients throughout the entire lifecycle of advertising campaigns. The role involves coordinating digital sales, ensuring effective communication, and executing various tasks to facilitate successful campaign launches. Responsibilities: - Responsible for accurately handling, and solving customer inquiries - Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors - Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level - Must be able to organize and schedule calls, and client communication - Monitor, audit, and approve orders for correct coding and all required details - Traffic and maintain new requests and order modifications between ordering and production systems - Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met - Regularly communicate progress updates with internal and external stakeholders - Become adept on day-to-day processes related to the function of the role and advise others on best practice - Gain an understanding of display and video programmatic tactics including retargeting, CTV and more - Attend and participate in regular staff meetings and product trainings - Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management - Other duties and projects as assigned Required Qualifications: - Excellent written and verbal communication skills - Reading comprehension and problem-solving skills - Organizational skills, attention to detail, and a sense of urgency are a must - Be coachable, curious, and solution-oriented - Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment - Must have strong listening skills, and be empathetic and able to effectively relate to clients - Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations - Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software) Preferred Qualifications: - Digital/Ad Operations experience a plus - Digital Analytics/Reporting experience a plus - Operative.One, JIRA, or other order/ticket management system experience is a plus Required Skills: Digital/Ad Operations experience, Digital Analytics/Reporting experience, MS Office Suite Important Skills: Organizational skills, Attention to detail Nice-to-Have Skills: Customer service skills, Listening skills, Empathy, Coachable, Curious, Solution-oriented, communication, Problem-solving skills Benefits: Participation in a retirement plan, Life and disability insurance, Health, dental and vision plans, Flexible spending accounts, Sick leave, Vacation time, Personal time, Parental leave, Employee stock purchase plan